Shipping policy

At Tressova, we're committed to delivering premium-quality hair extensions with a smooth and transparent shopping experience.

Pre-Order Information

Please note that all Tressova products are currently available on a pre-order basis.

This means your order will be processed and reserved as soon as payment is confirmed. Orders will be shipped once our next inventory shipment arrives. Estimated dispatch dates will be displayed on the product page or communicated via email.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.

Worldwide Shipping

Tressova ships worldwide. Shipping costs are calculated at checkout based on your location and selected shipping method.

Please note that shipping begins only after your pre-order is ready for dispatch.

Order Processing

Once your pre-order is ready, please allow 1–3 business days for processing before your order is shipped.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched, not from the date your pre-order is placed.

Australia: 2–7 Business Days
United States: 4–10 Business Days
Canada: 5–12 Business Days
United Kingdom: 4–10 Business Days
New Zealand: 4–8 Business Days
Rest of the World: 7–15 Business Days

Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Delays

During high-demand periods, product launches, holidays, or promotional events, dispatch and delivery times may be longer than usual.

Tressova is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, natural disasters, or other events beyond our control.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to appear after shipment.

International Duties & Taxes

International orders may be subject to import duties, customs fees, or taxes imposed by your country's customs authority.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

If customs fees are refused, the parcel may be returned to us. Original shipping charges are non-refundable.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us immediately at support@tressova.com. While we'll do our best to update your information before shipment, we cannot guarantee changes once processing has begun.

Tressova is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

Once your order has been handed to the shipping carrier, responsibility for delivery transfers to the carrier.

If your package is lost or damaged during transit, we'll gladly assist you in filing a claim with the courier, but we cannot guarantee reimbursement for carrier-related issues.

If your tracking shows "Delivered" but you haven't received your package, please contact your local courier first.

Restricted Shipping Destinations

Due to shipping regulations and carrier limitations, Tressova may be unable to ship to certain countries or regions. If shipping is unavailable for your location, you'll be notified during checkout.