Welcome to Tressova
Welcome to Tressova! These Terms of Service ("Terms") govern your use of our website and the purchase of products from Tressova. By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.
1. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse, damage, disrupt, or interfere with the operation or security of our website. You are responsible for ensuring that any information you provide is accurate, complete, and up to date.
2. Product Information & Pricing
We make every effort to ensure that product descriptions, images, pricing, and other information are accurate. However, occasional errors may occur.
We reserve the right to:
- Correct pricing or product errors.
- Update product information at any time.
- Change prices without prior notice.
- Modify or discontinue products without liability.
3. Orders & Payment
By placing an order, you confirm that all information provided is accurate.
Payments are processed securely through trusted payment providers. By completing your purchase, you authorize Tressova to charge the total amount shown at checkout.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
4. Shipping & Delivery
Orders are processed as quickly as possible.
Delivery times may vary depending on your location, courier services, customs processing, or unforeseen delays.
Please refer to our Shipping Policy for estimated delivery times and shipping information.
5. Returns & Refunds
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, please review our Returns & Refund Policy for eligibility, return instructions, and refund conditions.
Some products may not qualify for returns due to hygiene or safety reasons.
6. Intellectual Property
All content on this website—including text, graphics, logos, product images, videos, designs, icons, and branding—is the exclusive property of Tressova and is protected by copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, modified, or distributed without written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Tressova shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Use of our website
- Purchase or use of our products
- Website interruptions
- Technical errors
- Delayed deliveries
Products should always be used according to the provided instructions.
8. Hair Extension Disclaimer
Hair extensions are cosmetic products, and individual experiences may vary.
Tressova is not responsible for:
- Hair shedding caused by incorrect application
- Hair breakage
- Hair loss
- Scalp irritation
- Redness
- Allergic reactions
- Improper maintenance
- Damage caused by excessive heat or chemicals
Customers are encouraged to perform a patch test before use and seek professional installation if unsure.
9. DIY Application Disclaimer
Our products are designed for both DIY application and professional use.
Tressova accepts no responsibility for damage caused by incorrect installation, removal, maintenance, or misuse of any product.
Please carefully follow all instructions before application.
10. Product Variations
Because our products are made from premium human hair, slight differences in:
- Colour
- Texture
- Length
- Thickness
- Curl pattern
may naturally occur.
Additionally, colours may appear different depending on your screen settings. These variations are not considered product defects.
11. Custom & Pre-Orders
Custom-made, personalized, and pre-order products cannot be cancelled, exchanged, or refunded once production has begun.
Please ensure all information is correct before placing your order.
12. Customer Responsibility
Customers are responsible for:
- Selecting the correct colour
- Choosing the appropriate length
- Following care instructions
- Proper storage and maintenance
Improper care may reduce the lifespan of the product.
13. Privacy
Your privacy matters to us.
By using our website, you agree to the collection and processing of your information as described in our Privacy Policy.
We take reasonable steps to protect your personal information.
14. Force Majeure
Tressova shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- War
- Labour disputes
- Transport interruptions
- Supply chain delays
15. Age Requirement
You must be at least 18 years old or have permission from a parent or legal guardian to purchase products from our website.
16. Governing Law
These Terms shall be governed by the laws applicable in the jurisdiction where Tressova operates.
Any disputes shall first be resolved through good-faith negotiations. If a resolution cannot be reached, the matter shall be handled by the appropriate courts within the applicable jurisdiction.
17. Changes to These Terms
We reserve the right to update these Terms of Service at any time.
Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.
Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support team through our Contact Us page or email us at support@tressova.com.
